Ep 067: How Agencies Can Push Past Order Taking

Join special guest Adam Kleinberg, CEO of Traction, an award-winning agency/consultancy in San Francisco. Agencies are too often order takers, just doing what the client asks for. How can they break out of that and be the expert consultant the client really needs rather than the hired pair of hands?   (Marked explicit since Adam dropped a few f bombs)   Watch on YouTube: https://youtu.be/cpSrzyucJVs

Om Podcasten

Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change! Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. https://youtube.com/c/DeltaCX Warning: Some episodes have swear words.