Ep 115: Breaking The Addiction To (Aspirology) Workshops

This is part 1 of a 2-part presentation, "Transforming Towards Customer-Centricity." Part 2 next Wednesday will be about what Agile and Lean really are (might not be what you think), and how we can use those principles in our strategies, planning, and work. Chapters:0:00 Theme Song and Intro02:15 We're In Trouble07:10 Aspirologies™:The Newest Forms of Evangelism21:43 Lean UX Is Neither Lean Nor UX51:37 “Democratize,” “Decentralize,” Retrofit, and “Upskill”1:14:49 Aspirologies: Costs and Budgets1:23:57 What To Do Instead of Aspirologies1:34:15 Delta CX Ideation Workshop1:43:37 Delta CX Risk Mitigation Workshop   Watch on YouTube: https://youtu.be/u6pGxpU133w Marked explicit for a few swear words.

Om Podcasten

Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change! Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. https://youtube.com/c/DeltaCX Warning: Some episodes have swear words.