Ep 159: Stuck? Diagrams Help. Special guest Abby Covert

Abby discusses information architecture, diagrams, and her new book. We had an impromptu surprise diagram critique session of a "Jobs To Be Done" job types map.  This one ended up a bit visual, so I suggest watching the YouTube version if possible: https://youtu.be/zF07B3lVyos -------   Like, comment, subscribe, and tell friends about Delta CX on YouTube, please!    Find out more about Delta CX: https://deltacx.com  Join the free Delta CX community on Discord: https://deltacx.link/discord  Join the free Delta CX community on Slack: https://deltacx.link/joinslack  Follow on Linkedin: https://www.linkedin.com/company/delta-cx/    If you're interested in one-on-one coaching with Debbie, everybody gets 30 min for free (once). https://deltacx.link/coaching     All other links like our events calendar, how to send stuff in, portfolio reviews, etc. https://deltacx.com/links

Om Podcasten

Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change! Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. https://youtube.com/c/DeltaCX Warning: Some episodes have swear words.