#229- The TC-Owner—Laura Horton
Laura Horton relates her journey from dental nurse and TCO to practice owner and growth consultant. Laura gives a clinic-eye view on the invaluable role of TCOs in shaping patient experience within the practice, shares wisdom on team growth and development, and discusses the highs and lows of practice ownership. Enjoy! In This Episode 00.50 - Backstory 07.00 - Nursing, TCO and consultancy 12.00 - Practice workflow insights 17.20 - Practice ownership 29.25 - Professional relationships and career development 35.00 - The TCO role 44.00 - Team training and development 01.26.00 - Friendship Vs professionalism 01.36.30 - Trust and karma 01.54.00 - Fantasy Dinner Party 02.01.10 - Last days and legacy About Laura Horton Former TCO and dental nurse Laura Horton owns and runs Flagstaff-based clinic Dental Smiles. She is the founder of Laura Horton Consulting, which provides practice growth and development support.