EP 19: Designing a Patient Revolution | Maggie Breslin and Victor Montori
Maggie Breslin is the director of The Patient Revolution, an action and advocacy movement for careful and kind care. She and her team work towards a vision of a healthcare future defined by unhurried conversations, seeing people in all their complexity, and care plans that make intellectual, emotional, and practical sense. Maggie has spent 15+ years as a designer and researcher in the healthcare space, including 7 years at the Mayo Clinic’s Center for Innovation. She has done extensive work on the development and implementation of communication tools and programs that aim to foster conversations in exam rooms, hospital rooms, homes and public spaces about our lives and our health. She also teaches in the Design for Social Innovation program at the School of Visual Arts in NYC. Victor M. Montori, MD is a Professor of Medicine at Mayo Clinic. An endocrinologist, health services researcher, and care activist, Victor is the author of more than 690 peer-reviewed publications and is among the most cited researchers in clinical medicine and in social science. He is a recognized expert in evidence-based medicine and shared decision making, and minimally disruptive medicine. He works in Rochester, Minnesota, at Mayo Clinic's KER Unit, to advance person-centered care for patients with diabetes and other chronic conditions. He is the author of the book Why We Revolt, and is leading a movement, a Patient Revolution, for careful and kind care for all. Bon talks with Maggie and Victor about the language of care, industrialized health care and why they started The Patient Revolution.