How can Design Thinking improve healthcare?
The pressures of the pandemic have left healthcare even more crippled than before. With patient backlog and patient waiting times at their worst in years across the NHS, Guy’s and St Thomas’ Trust knew they needed a new approach to improve Ambulatory Care for their patients. So they contacted our parent company, design consultancy DK&A, to research the problems patients are facing. This research could then be use to outline opportunity areas to innovate and help improve the patient experience.In our latest podcast we talk with our Innovation Lead Hattie Camp about the project with GSST and how Design Thinking can be used to improve healthcare. This includes a deep dive exploration of the research process and the challenges that were overcome to produce a piece of research that could make a difference.On top of that, Hattie looks back to her introduction to the Design Thinkers Academy London, including her terror whilst taking part in our Facilitation Mastery course, as well as looking forward to our Design Thinking Fundamentals course.