How to use Service Blueprints

A Service Blueprint is a is a diagram that shows how a service really works in detail. It connects the customers experience with the people and activities that help deliver that service.In this version of the podcast, coach Simon Gough explains how to use Service Blueprints and why it makes Design Thinking even more powerful.

Om Podcasten

Unlock the world of innovation as we explore its role and impact in society today, In this podcast series we explore subjects including innovation and service design, ethnography, prototyping, systems thinking, equality, inclusion and more. Learn from interviews and debates with some of the world's leading Design Thinkers and innovators.Find out more: www.designthinkersacademy.co.uk / https://kesterassociates.co.uk/