Three Little Words for Better (Business) Relationships // ALD 008 — Ep79
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about the tremendous power in three little words and a superpower for people who want to think and solve like a designer: listening. This episode is based on this article: ALD008 // Three Little Words for Better (Business) Relationship. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:56] It is listening, not love, that is at the core of a strong relationship. [01:16] The three little words: tell me more. [01:47] Why “tell me more” is so powerful. [01:56] “Tell me more” is better than “why.” [02:36] The importance of good listening. [02:50] There are many ways of using and phrasing “tell me more.” [02:55] When someone stops talking. [03:15] Parroting the other’s words. [03:33] Parrot questions. [03:51] Long silences can encourage someone to keep talking. [04:14] Spotlighting the other’s silences. [04:42] Noticing changes. [05:07] Listening is different from interviewing, advising, or negotiating. [05:25] When we listen, we learn. [05:50] Designing an event means creating an environment for good listening. [06:06] Listening is not passive [06:12] Listening is fundamental to design. [06:35] Free Ask Like a Designer tool to help you practice “tell me more” and in turn, become a better listener. Design Thinking 101 Learning — Courses and More Design Thinking 101 Learning helps people learn, lead and apply design-driven innovation. Each training course focuses on a different collection of actions and skills critical to using design thinking effectively and getting the results you seek. Please join me in the first course, Design Thinking 101 — Framing: Creating Better Solutions by Finding More Valuable Problems to Solve. Each course is structured to help your innovation actions create what you need for the people you serve, your organization and yourself. Other Design Thinking 101 Episodes You Might Like Ask Like a Designer — DT101 E61 Design, and One Question to Rule Them All // ALD 002 — DT101 E63 There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65 Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73 The Innovation Saboteur’s Handbook // ALD 007 – DT101 E77