Foresight Over Firefighting: Being Proactive in a Reactive World | Rootly's JJ Tang
Still stuck in a reactive loop with incident response, only fixing problems after they happen? JJ Tang, Co-founder and CEO of Rootly, joins host Andrew Zigler to reveal how to shift beyond reactive, leveraging powerful AI and an often-underestimated skill in engineering: genuine customer empathy. Discover how these elements are crucial for navigating the complexities of modern infrastructure and shaping the future of incident management. JJ explores the forefront of incident response au...