Revolutionizing customer experience in pharma - Helge Tennø, MSD

In this episode, guest Helge Tennø shares his insights on the role of AI in transforming customer experience, the importance of understanding customer needs in the pharmaceutical industry, and how to align organizational goals to optimize the omnichannel experience. The conversation also delves into the unique challenges and potential of omnichannel marketing in the pharmaceutical industry, withHelge Tennø offering advice to aspiring heads of customer service.

Om Podcasten

Welcome to the Digital Customer Experience Podcast by giosg, where we delve deep into the evolving world of digital customer experiences across key industries. Join us as we host a diverse lineup of guests, from CEOs to marketing managers, managing directors to dedicated customer experience professionals in the fields of Telecom, Automotive, and Pharmaceuticals. Each episode offers a unique perspective, sharing insights, challenges, and success stories, shedding light on how businesses today are shaping the digital journeys of tomorrow. Whether you're a decision-maker looking to refine your strategy, or someone passionate about customer-centricity, this podcast is your gateway to the best minds in the industry. Tune in and stay ahead in the digital curve!