Data killed the IT repair shop w/ Matt Roberts (Dell)

The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with their customers—solving problems before they have a chance to disrupt business. Matt Roberts, Global Consulting Lead, Workforce Transformation at Dell Technologies, joins the podcast to discuss the evolution of IT.What we talked about:How Customers are Changing the Role of IT in the BusinessExpanding the Level of Data to Improve ITAligning the Hardware and Business PersonaPreemptively Diagnosing IT Issues for the CustomerAdopting Different Attitudes Within ITCorrelating IT With the BusinessCheck out these resources we mentioned during the podcast:https://www.delltechnologies.comhttps://twitter.com/matthewtrobertsTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 

Om Podcasten

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.