Follow the Yellow Brick Road: Humanizing IT's Journey w/ Katrina Macdermid & Wesley Eugene (HIT Global)

Tim Flower warmly welcomes Katrina Macdermid, Co-founder & Director, and Wesley Eugene, SVP, both from HIT Global, as they embark on a transformative journey down IT's own Yellow Brick Road.Their focus lies on the endeavor to Humanize IT, aiming to bridge the gap between employees and technology through education in human-centered design. Together, Katrina and Wesley underscore the pivotal role of intentional employee experiences in fostering successful IT transformations. They also offer insights into the evolution of IT service management practices, drawing an intriguing parallel between their mission and the iconic journey undertaken by Dorothy and her companions in the Wizard of Oz.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Om Podcasten

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.