Reality Bytes #18 – Hardware and users (turning it off and on again)

Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware. The team consider the phenomenon from both sides of the divide – users and IT – and consider what companies and users could all be doing differently. They discuss:How the mutual dependence between hardware and software can be best optimized for value, productivity and longevityHow organizations can effectively promote positive behavioral change around technology usageUser behavior itself: from ‘turning it off and on again’, to a growing awareness of (and responsibility for) environmental and social impactFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Om Podcasten

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.