The future of ITIL & DEX (w/ Matt Beran)

Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management.The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cost-effectiveness. They also touch upon the link between employee experience and customer experience, highlighting how happy employees can positively impact the quality of products and services. They also discuss: Why IT professionals need to observe employees' work processes to understand their needs better.Why AI has the potential to enhance service management and drive innovation.The future of ITIL and DEX, focusing on employee experience, AI, and collaboration between IT professionals and employees.Watch Ticket Volume on YouTube: https://www.youtube.com/@ticketvolumepodcastFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Om Podcasten

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.