Top 5 Experience Enablers w/ Andrew Hewitt (Forrester)

What do you need to provide a great digital employee experience?In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to his appearance on the DEX Show.Join us as we break down the top 5 capabilities you need from your DEX technology in order to provide the best possible digital experiences. Andrew’s stellar analysis will answer all your questions about:How experience data and qualitative feedback has evolved in recent years.What separates a must-have capability from a commodity in your tech stack.The tactics that make or break a support model in today’s EUEM market.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)Click here to download the full Forrester Wave™report.To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Om Podcasten

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.