Innovation in Utilities and the role of Intelligent Automation
The Utilities industry is facing a lot of challenges and needs to Innovate to reduce costs, be environmentally friendly and stay competitive. What role can Intelligent Automation and other digital solutions play to help bring about a successful transformation and sustained growth? Joe Wheatley from Triad joins Damon Harding and Sophie Fraser from Digital Works Group in this episode to discuss the challenges and opportunities. Joe Wheatley, Principal Consultant at Triad has a passion for tech-enabled change and transformation and he leads Triad's Automation and AI practice. Joe brings hands-on experience of delivering a range of projects and programs for diverse businesses which have enabled him to develop a holistic view on the transformation of operations, leveraging emerging technologies. Joe understands what it takes in reality for businesses to deliver the promised benefit from intelligent automation programs. Damon Harding is a Partner in the Strategy, Leadership and Innovation team at Digital Works Group and is an established business transformation leader and non-executive Director. He has been transforming complex businesses in highly competitive and fast-moving markets for over 20 years for the likes of Carphone Warehouse, Talk Talk and World Vision. Although Damon's main focus is Digital strategy one of his key specialisms is process re-engineering and he has a track record of driving improvements to front and back-end processes. Damon likes to use a customer-first approach to target rapid improvements in customer experience and operational performance, aligned to organisational value drivers.