The Legal sector must innovate: Can Intelligent Automation help?
In this episode, Clare Carroll chats with digital experts Damon Harding at Digital Works Group, and Dave Horton from Triad to discuss the challenges facing the Legal sector as well as opportunities and potential solutions. For many years the Legal sector was generally recognised as a closed profession with traditional business structures, the billable hour and somewhat outdated processes and practices. Post the Legal Services Act (2007) and the emergence of the Alternative Business Structures, new ways of operating and investment opportunities are slowly opening up but adoption is slower than expected. Now, some areas of Law have really suffered from Covid related lockdowns whilst it’s fair to say a few have flourished, but overall, a survey by the Law Society’s Law Management Section suggests that firms are forecasting a 10-20% drop in revenue for the 2020/2021 financial year. Surely now, more than ever, the Legal sector must innovate: Can Intelligent Automation help? Speakers in this episode: Damon Harding, Partner at Digital Works Group, is an established strategic business transformation leader and non-executive director (NED). He has been successfully transforming complex businesses in highly competitive and fast-moving markets for over 20 years for the likes of TalkTalk, World Vision and many more. He has delivered numerous large-scale integration and transformation programmes; helping clients achieve immediate short-term change and focus on their long-term goals and objectives. As a process re-engineering expert he can drive improvements to front and back-office processes, using a customer-first and business model need approach to target rapid improvements in customer experience, commercial efficiency and operational performance. Dave Horton is a principal consultant at Triad, responsible for providing IT strategy and architecture services to clients. With extensive experience defining and delivering IT, Dave has helped companies including the Department for Transport, Highways England and UK law firms with the technical assurance of their IT delivery projects. He also heads up Triad’s Intelligent Automation practice, which is committed to helping every department in businesses secure the benefits automation offers.