03 – Stop Repeating Yourself – with the Cloud Contact Center

One of the most annoying things about interacting with the help desk is when you have to repeat answers to the same questions over and over again as you move from chat to a live agent to an escalation. Catalina Villegas, Global Lead for Service Desk Automation, explains how a Cloud Contact Center can eliminate [...]

Om Podcasten

Each episode goes deep into one aspect of the digital workplace. Interviewing industry experts, we examine how AI, IoT, automation, analytics, cloud, mobile and other technologies are affecting the digital workplace. We hear from leaders who have built successful digital workplaces for their employees.