S4 | Ep 24 | GenAI: From Use Case to Production in 8 weeks with Chris Bannocks, Group Chief Data Officer at QBE Insurance
In Episode 24, of Season 4, of Driven by Data: The Podcast, Kyle Winterbottom is joined by Chris Bannocks, Group Chief Data Officer at QBE Insurance, where they discuss how they are productionising GenAI use cases from scratch within 8 weeks, which includes; Being a CDAO/Group CDAO in multiple organisations/sectors The importance of international experience Being allergic to the term ‘data strategy’The impact that Gen AI will have on businessWhy GenAI/AI isn’t the solution to every problem Harnessing the value that GenAI can bring The top and bottom line opportunities of GenAI Why GenAI raises the stakes further for D&A teamsThe requirements of the semantic understanding of your data organization Going fast and hard on one opportunity to prove it could be doneUsing different mediums to gather 300 potential use cases Building things to be reusable and scalable Measuring the addressable opportunity Why they didn’t have to quantify the value before they got started Standing up a technical spike within 6 days to show what could possibly be done Having a 12 week deadline to get it done from a standing start with no capability How that capability has now reduced time to production to 8 weeks The collaboration needed with each leader from different business units The importance of creating a working product in productionWhy they avoided focusing on efficiency and focused on increasing revenue instead Avoiding enthusiastic experimentation Why tight deadlines helped to make decisions quickly and focus on scope/MVPWhy you should never start a piece of work without input from business stakeholders The challenge of ethical and bias considerations How they tackled GenAI education across the organisation The importance of having a human in the loopBuilding a team that can deliver Top pieces of advice for anyone about to embark on this journey