DP 055: Communication Challenges at a Student Call Center with James Hanks

At universities everywhere, thousands of dollars ride on the effort of student callers. Having a pool of workers to call prospects can be a dream or a headache. It all comes down to leadership. James Hanks knows what it takes to keep a group of undergraduates showing up and giving it their all. As the Lead Manager of Mississippi State University Bulldog Calling Center, James shares what he’s learned during his rise from student caller to team leader.

Om Podcasten

Wonder what other organizations are doing to grow that you might not have thought of? Schools, nonprofits and associations have so much in common when it comes to attracting the right people, keeping them excited to be there and inspiring them to give back. From branding strategies to marketing programs and fundraising communications, organizations of all sizes are trying new ways to inspire action. In Driving Participation, Beth Brodovsky talks with marketers, fundraisers and consultants, exploring what what’s working to get people to show up, stick around and give back.