The Role of Customer Experience in Digital Transformation with Michael Krigsman of CXOTalk Host
In this episode of DTV, we speak with Michael Krigsman, Industry analyst, CXOTalk host, and ZDNet columnist talks about the evolution of digital transformation and the difference between those companies whose initiatives are succeeding vs. those that aren’t. Business vs. technology, customer first, and real-time feedback loops are just a few of Michael’s observations.