Avoid Amazon Account Suspension When Requesting Reviews
Having your Amazon account suspended is a scary possibility for any seller, and the Amazon Terms of Service can be confusing. But on today's podcast we will talk with Henson Wu CEO/Co-Founder of FeedbackWhiz on what to look out for and ways to avoid being suspended. Over the past few months, Amazon has been strongly enforcing their TOS (Terms of Service). Therefore, it is imperative that sellers understand how to communicate with buyers via the Amazon messaging platform without violating any rules. If you have seen the following message in Seller Central then you have been restricted: “This message was not delivered because your account was temporarily restricted from sending proactive messages. For more information please check the email inbox associated with your account for detailed error notification.” In this podcast, we cover the following topics: What are the consequences of an Amazon account suspension? How do I avoid an Amazon seller suspension? Using [Important] in your email subject line. Sending marketing or promotional emails. Incentivizing or manipulating feedback and reviews. Asking for the same review repeatedly. Sending links or attachments that are not necessary to complete the order. Sending excessive emails. Order shipment email for FBA orders. Next steps for appealing or lifting an Amazon account suspension. What is the difference between the review request button and buyer-seller messaging? Review request integration inside FeedbackWhiz without Chrome Extension. About FeedbackWhiz - https://www.feedbackwhiz.com FeedbackWhiz helps Amazon sellers monitor, manage, and automate emails, product reviews, orders, and feedback. Build professional email templates with gifs, emojis, buttons, and attachments. A/B test subject lines and view open rate analytics. Send or exclude emails based on triggers such as refunds, shipment, delivery, feedback, and repeat buyers. Track and manage all product reviews. Instant notifications whenever a review is posted. Monitor all product listings and get alerts when critical events such as hijackers, buy-box loss, and listing changes occur.