EwK135 - When using the telephone is not the best idea
"Telephone skills are important, but there are times when using the telephone actually makes a job take longer. I want my business English students to feel confident about using the telephone, but also to decide whether making a phone call is the best way to get a job done. Here are some things to consider. You can find the show notes page here: https://englishwithkirsty.com/podcast/episode145