#15 How to Achieve a Culture of Continuous Improvement in the Public Sector with Renee Smith
Summary Washington State was embracing lean as an operating system, a culture and way of working. Renee and her team were preparing a lean conference for the entire State. Renee had a life-changing chat with her Executive Director Chris Lew, who began his training at Toyota in the early days. Renee and Chris were discussing the leadership style that was required to sustain fantastic results from people. He said, and Renee quoted him saying "eliminate fear from the workplace", which was music ...