The new Consumer Duty: Episode 1 - An Introduction
In the first episode of this new series, Claire Carroll talks with Gareth Vowles, both Partners in our Financial Services Disputes and Investigations team, about the new Consumer Duty. In this episode they explore what is the new Consumer Duty and how does it differ from current regulation? what retail financial services firms need to think about next and why is the Consumer Duty causing such consternation in the industry?