The new Consumer Duty: Episode 25 - Claims Management Companies – New rules update
In the latest episode of our Consumer Duty podcast series, Martin Ward and Claire Carroll, both partners in our Financial Services Disputes Investigations team discuss the impact of Consumer Duty on claims management companies (CMCs). They discuss the impact that the Consumer Duty will continue to have on CMCs, the FCA’s residual concerns regarding misleading consumers including; unfair advertising, poor disclosure, CMCs providing unregulated services and the FCA’s future strategy for CMCs.