Don’t Just Sell a Product, Sell a Process with Zach Hoskins
In this episode of the Everybody Brands Podcast, Brian Sooy and guest Zach Hoskins discuss Zach's perspective on this idea: "Don’t just sell a product—sell a process. Help clients build a strategy that converts leads, nurtures relationships, and retains customers for life."This episode is brought to you by Aespire, the branding and marketing agency for service companies.What is your professional background?Military: 10 years in Missouri Air National Guard, worked on B2 stealth bomberLeadership: 10 years on leadership teams of entrepreneurial organizations (C-suite roles)Consulting: Implemented coaching strategies and business systems for 5+ yearsCurrent: Owns The Efficiency Conductor, runs online communities for tech professionals and leadersWhat communities do you run?Harmony Growth Lab: Helps cybersecurity professionals build personal brands and strategic visionsWhat is your approach to client relationships?Focus on selling a process, not just a productHelp clients build strategies to convert leads, nurture relationships, and retain customersPrioritize investing in team members, who then take better care of clientsView relationships as the foundation of business successGet your copy of the book, "Trade Secrets: Four Core Strategies to Maximize Value for Service Companies" in print, ebook, and audio formats. Tailored for a wide range of professionals, from home services to wealth management, this book breaks down complex branding concepts into accessible, actionable strategies that any small business owner can implement.How do you balance team and client priorities?Shifted focus from "clients first" to "team members first, then clients"Pouring into team members empowers them to better serve clientsThis approach helps remove the owner from day-to-day operationsHow do you approach strategic planning for businesses?Map out the entire client journey from awareness to advocacyUse whiteboards to visualize processes and identify prioritiesFocus on one area (e.g., sales process) for a sustained period (90 days to a year)Emphasize working on the business vs. in the businessWhat's your view on long-term planning?While specifics may change, focus on desired feelings and outcomesUse reverse engineering to determine steps needed todayHow do you manage time and productivity?Focus on four key elements: Time, Energy, Attention, and Effort (T.E.A.E.)Create an "ideal week" to manage time effectivelyAnalyze energy levels throughout the weekDirect attention intentionally and adjust effort accordinglyHow do you approach relationship building in business?Create communication cadences (weekly, monthly, quarterly, yearly)Use methods like podcasting to generate leads and build relationshipsView relationships as the foundation of all business successBalance emotional and logical communication based on audience (e.g., more logic-focused for accountants) Hosted on Acast. See acast.com/privacy for more information.