Everything AI in Travel - REWIND with Dan Flores from Satisfi Labs
The very first episode for the year of 2024 looked at the subject everyone was thinking about, contemplating or actively working towards - chat bots! I spoke to Dan (The Man) Flores from Satisfi Labs who were well ahead of the curve on this one having built out their own native AI pre the release of open generative AI capabilities. The chat bot is much maligned, partly because of the poor output of early versions forced on us by banks and airlines and others which took us on circular routes to nowhere. And partly because of the perceived lack of true innovation. I never really bought into the whole "Not another chatbot" mentality because the truth is that the generative AI superpower is the order of magnitude improvement of the ability of machines to communicate with humans. A core business problem everywhere, it seemed was customer service. So we have a hand-in-glove match for what the tech is good at colliding with a real pain point. That's not a weakness, that's a strength.