Automating and Enhancing Human-led Operations to Drive Business Growth with Pethachi Pichappan, VP of Information Technology at Concentrix
"None of these technologies are about removing people. It's about enhancing the customer experience. We are making the lives of everyone else much better.” - Pethachi Pichappan, VP of Information Technology at ConcentrixThe common discourse about automation and AI is misguided; it's not about eliminating jobs or removing humans from the equation. Automation, AI, ML and related technologies should be all about enhancing what humans can do - and how that can improve the customer experience.In o...