Customer Experience VS. Member Experience
❔"Are there differences in how to approach member experience versus customer experience?"❔ Are you ready to define what customer experience success means for a nonprofit organization, association, or even a professional development organization? In this enlightening episode, Jeannie Walters places a spotlight on customer experience (CX) in member-based organizations and shows how you can use best practices and tools from the CX toolkit. With a focus on the individuals your organization ser...