How To Use a Customer Experience (CX) Mission
❔"How do you use a customer experience (CX) mission statement?"❔ This question is near and dear to Jeannie's heart. In fact, Jeannie and Experience Investigators were so passionate about CX Mission Statements that they created a system to help fill the gaps they frequently saw in many CX plans. They saw that many existing company mission statements didn't take into account the customer as a whole. In this week's episode, Jeannie talks about all things CX Mission Statement... her favor...