Is my CX Role In Jeopardy?
❔"All the talk about a possible recession has those of use in the CX department a little worried about our job security. Is there anything we could be doing now to demonstrate how valuable we are to the company and encourage higher-ups to view our job as non-negotiable?"❔ The work you are doing as a Customer Experience (CX) Leader and CX Change Agent is important. It is work that will move your organization forward. Tune in to hear some ideas to make you more valuable, so you are seen as ind...