What's a Service Code and How Do We Use It?
❔"I've heard you talk about a Service Code as a tool for front-line customer service...what is it and how would I use one?"❔ A Service Code defines what good customer service means in your organization for those front-line workers, from cashiers to contact center agents to those going out on house calls. It connects training manuals and protocols to our CX goals and outlines how we want our customers to feel. Instead of relying on "just be nice to the customer," a service code allows you to ...