Human Elements of Customer Experiences with Karl Sharicz

Today on Experience by Design, we welcome Karl Sharicz to the podcast. Karl's background in chemistry has served him well in customer experience. Looking at how elements mix together, measuring the outcomes, experimenting with different approaches. All together it has led to being a CX thought leader, author, and trainer. We explore Karl's approach to CX, how service and science can go together, and how to keep people as our primary focus.

Om Podcasten

This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.