Inspiring Racial Equity across Customer Experience

We are at a generational inflection point in American society, and in many parts of the world, around how we come to terms with structural racism and discrimination. Each day can bring a new story about the need for real change, and further introspection around what each of us can do about it in our personal and professional lives. Today’s podcast is a recording of an event that Gary hosted at the end of July on ‘Inspiring Racial Equity: How CX Professionals Can Guide Their Organizations to Tackle This Urgent Issue.” The event was a joint effort of the Boston and Atlanta chapters of the Customer Experience Professionals Association. The panelist, with combined expertise and experience in addressing these issues, provide a guide organizations to inspire racial equity.

Om Podcasten

This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.