A Contagious CX Energy: Octavius Rubby

Great experiences are created by great people. Octavius is one of those exceptional individuals who is creating CX magic with every interaction. He is a wonderful example of the type of CX talent most organizations are desperate to find. This dialogue gives us the unique and wonderful opportunity to probe deeper into Octavius's mentality...understanding what motivates him and provides him with the gift of overflowing positive energy. The conversation also features Erica Dorison, another exceptional individual with a contagious CX energy. There is so much to learn here about how we can encourage and develop our own people to create experiences that matter!

Om Podcasten

This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!