Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs. Each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results. I am your host, Nate Brown, and I am joined by Clare Muscutt, founder and CEO of a new initiative called Women in CX, and Shameem Smillie, CX & Contact Centre Leader at Mitel, to talk about diversity and inclusion, the heart of our CX design and initiative. Let’s work together to make experiences that matter!

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This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!