The Challenge of Frontline Engagement: Karin Hurt and David Dye

Buy-in, must come from all levels, not just the executive team. But how to motivate and include frontline employees as part of your Customer Experience strategy? No one knows more on this topic than Karin Hurt and David Dye! Learn how to build a "courageous culture" fueled by employee driven innovation.

Om Podcasten

This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!