EP 015: Salespeople, Cease and Desists, and Principles!
Why you shouldn't be afraid to publicly admit your mistakes, how Netflix brought fun to its required communications, and how you can harness the power of positive feedback. Bite-Sized Delight From the Episode: Great customer service starts with leadership. Having fun with required communications can buy you a lot of good will. Experiential marketing helps customers understand your value by trying it for themselves. Are You Looking for Things We Referenced? Episode 9 - How Restaurants, Health Insurers, and Nike Make R Billionaire Elon Musk responds to unhappy Tesla customer on a Friday night, teaching a brilliant lesson in customer service Netflix Ends Unauthorized 'Stranger Things' Bar With A Super Classy Letter Principles by Ray Dalio Sleepless Over Customer Experience: Small Business Leaders Top Sales and Service Concerns and How to Fix Them Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!