EP026: Healthy, Error Free, and Pregnancy!

How you can turn mistakes into customer experience opportunities, IKEA’s risky marketing move that pays off, and what we can learn from a great meal delivery service. Bite-Sized Delights From the Episode: How the 404 error message can turn mistakes into customer experience opportunities. A great meal delivery service’s tricks for serving a great experience along with lunch. IKEA’s bold experiential ad campaign. The origins of CRM. Are You Looking for Things We Referenced? "404 Error Page Sales" by Neil Patel "Ikea Wants You to Pee on This Ad. If You’re Pregnant, It Will Give You a Discount on a Crib" by Tim Nudd Smarter CX by Oracle  

Om Podcasten

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264