EP028: Peeing, Agreeing, and Foreseeing!

How even a restroom can make for an unexpected customer experience, what most businesses miss about the importance of employee interactions, and why simple is good for everyone. Bite-Sized Delights From the Episode: Why an unexpected customer experience creates powerful word-of-mouth. The difference between how you think you impact your brand and how customers experience it. How you can take a page from the Cubs. An opportunity to learn more about customer experience. Are You Looking for Things We Referenced? "Brands and Consumers Differ on What Makes a Poor Brand Experience" by Jennifer King Smarter CX by Oracle The Oracle Modern Customer Experience Conference, April 10-12 in Chicago

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264