EP029: Flying, Frying, and Exercising!

How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage. Bite-Sized Delights From the Episode: How Peloton’s customer service response turned a bad experience into a memorable one. Delta’s unique approach to helping folks fly with kids. KFC’s edgy ad in response to a chicken shortage crisis in the UK. Why millennials want the mobile experience more aligned with the in-store experience. Are You Looking for Things We Referenced? "Okay, KFC’s Ad About Its Chicken Shortage Is Pretty Great" by Clint Rainey “Empower Your Team To Over Deliver in Customer Service – My Peloton Story” by Matt Ward Smarter CX by Oracle The Oracle CX Assessment Tool

Om Podcasten

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264