EP069: Emojis, Surveys, and Sodas!

Learn how to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without cashiers. Bite-Sized Delight From the Episode: • How to analyze emojis to determine customer sentiment. • What types of questions you DON’T want to ask your customers. • How Amazon’s Go Store in changing the convenience store experience. Are You Looking for Things We Referenced? • Amazon Go Store Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

Om Podcasten

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264