EP095: Sleeping, Renting, and Driving!

Learn about one company's efforts to make large returns painless and simple, five ways to disrupt a common travel experience, and what we love and can't stand about the rental car industry! Bite-Sized Delight From the Episode: Turn a Mistake into a Great Experience -  Even when things go wrong, if you work to deliver a remarkable experience you can create a raving fan.  When You Do the Same Things as Your Competitors, Everyone Loses - You'll stop being treated like a commodity as soon as you stop acting like one.   Small Things Can Make a Big Difference - Improve your customer touchpoints by comparing them to the best and worst of the rental car industry. Are You Looking for Things We Referenced? • Wayfair Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

Om Podcasten

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264