EP110: Canceling, Filing, and Updating!
Learn about concluding a business relationship in a remarkable way, making it easy for your customers to comply with your contracts, and archaic interactions that hamper your success. Bite-Sized Delight From the Episode: •The Xcellent Xfinity Xperience - by turning the process of cancelling service into a positive experience, Xfinity/Comcast earns the chance to get the business back in the future. • Thoughtful Design Makes Contract Compliance Easy - U-Haul’s frequent reminders about refueling a rental truck lead to ease and efficiency for everyone involved in the rental process. • Don’t Get Caught in Old Ways to Update a New Address - Make sure common customer requests (like a change of mailing address) are easy to deliver on - as opposed to using archaic technologies and timeframes. Are You Looking for Things We Referenced? • Xfinity (Comcast) • U-Haul • Experience Points Find more links and a full transcript of the show at: http://ExperienceThisShow.com. See you next week!