EP125: Summons, Suits, and Surprises!
Learn about getting people to come to court, when the custom clothing experience just doesn't measure up, and a remarkable birthday celebration at a car dealership. Bite-Sized Delight From the Episode: • Design to Experience Compliance - Redesigning a court summons for a better, clearer user experience allowed scientists to reduce missed court appearances and keep warrants from being issued. • Apologies Must Be Sincere - When a custom suit company failed to deliver for a wedding, the bland email apology didn’t measure up to a positive experience. • Say Yes to Future Customers - When Shimkat Motors heard that a “future” customer loved their new rock wall for displaying cars, they turned a six year old’s birthday into something to talk about! Are You Looking for Things We Referenced? •"Behavioral Nudges Reduce Failure to Appear for Court" - by Alissa Fishbane, Aurelie Ouss, and Anuj K. Shah in Science magazine • Solvvy - The Next-Gen Chatbot • Skimkat Motors - Fort Dodge, Iowa Find a full transcript of the show at: http://ExperienceThisShow.com. See you next week!