EP152: Wishes, Orders, and Courtesies!
Learn about a simple way to recognize your customers, a doctor engaging his patients to improve the office experience, and breaking down President Biden’s executive order on customer service. Bite-Sized Delight From the Episode: • Don't Miss the Chance to Wish Someone Happy Birthday - Every customer has a birthday - but few businesses make the time to acknowledge their customer's special day and create a little moment of delight in the process. • When In Doubt, Ask Your Customers - Dr. Ryan Stewart asked how to improve the design of his gynecology office and got fantastic suggestions from thousands of people - just because he asked. • Even the Federal Government Cares about Customer Experience - A new Executive Order from President Biden details specific actions the Federal Government is taking to enhance the experience of every citizen. Are You Looking for Things We Referenced? • Dan's Birthday Wishes • Dr. Stewart Wants Your Suggestions for His Office • An Executive Order on Transforming Federal Government Customer Experiences • Rate and Review The Experience This! Show • Experience This Show! - past episodes Learn more about the Experience This Show and the hosts: Joey Coleman https://joeycoleman.com/ Dan Gingiss https://dangingiss.com/