#303 - Transform, Innovate and Deliver with human centric empathy!
Suma Kumaraswamy is an innovative & collaborative digital transformation leader with several patents, accolades to her credit. An industry leader who believes in creatively solving for customer needs while balancing business goals in a constantly changing landscape, Suma continues to champion and advocate for empathy led design thinking to deliver best in class experiences for customers as well as leveraging empathy for collaboration and transformation within the organization. Most recently as the Head of Mobile Product and User Research she was able to apply the customer-centric design principles to increase mobile banking app ratings from 2.2 out of 5 on the Apple App store to 4.8 out of 5 along with a significant increase in the NPS scores!