#374 - Should we build it?

In this episode of Fail Faster Podcast, Rob Hedrick, is the Director of Product Design at American Express joins us. Rob discusses how the company allowed for flexibility and innovation, leading to the creation of a customer-centric experience from a more card-centric focus. Rob also shares his experiences working on projects, such as redesigning payment systems and voice user interface design, and how they were able to learn and grow from them. He also talks about the importance of collaboration, testing, pitching ideas, and how American Express provides a supportive culture that allows for creative thinking that leads to innovation.   On a personal note, Rob loves coffee so much that he roasts his own beans. Rob has a deep understanding of his craft and cares deeply about creating the best user experience for the users his work touches.

Om Podcasten

We take you inside the trenches of enterprise and bring you the stories of the leaders who are creating the next generation of technology and products. At InfoBeans, we love making things. We are a diverse team of designers, engineers, and product strategists. With different backgrounds and skillsets, we come together to make exceptional technology. This podcast pairs members of our team with leaders from Fortune 500’s to startups in conversations that reveal surprising wins, juicy losses, and innovation techniques you’ll love.