#404 - The 10-second customer journey

Todd Unger is the Chief Experience Officer of the American Medical Association, where he has driven record growth and gained international recognition for their CX program. A transformational marketing and digital executive, Unger’s experience places him at the nexus of e-commerce, content, technology, product development and marketing, the building blocks of today’s customer experience. Unger spent a decade at marketing powerhouses Procter & Gamble and Leo Burnett (where he helped invent GladWare Containers) before he leapt into the exploding digital world as a product manager in the early days of America Online, leading the $100 million AOL Local business and pioneering a predecessor to today’s Yelp. As a Chief Digital Officer and CMO, he’s since led digital and marketing teams across large and small media companies, including Lifetime Television, Time Inc. and the DailyRacing Form.

Om Podcasten

We take you inside the trenches of enterprise and bring you the stories of the leaders who are creating the next generation of technology and products. At InfoBeans, we love making things. We are a diverse team of designers, engineers, and product strategists. With different backgrounds and skillsets, we come together to make exceptional technology. This podcast pairs members of our team with leaders from Fortune 500’s to startups in conversations that reveal surprising wins, juicy losses, and innovation techniques you’ll love.